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  • What are my delivery options?
    Please add the items you would like to your basket and continue to checkout to see the pricing for your individual order.
  • Will I receive a confirmation email when I place my order?
    Once you have placed an order you will shortly receive a confirmation email with your order details - please check your junk inbox if you have not received.
  • Can I return or exchange an item?
    Yes, you can return/exchange, providing that the products are returned in its original condition. Please be careful with products, this means; no stains, rips, new smells etc. If your product is returned to us and is not in its original condition, your product may be refused of refund and returned to you. Please note: - Postage fees are not included in your refund amount - We do not pay for returns postage and if you do not pay for a tracked service and we do not receive your item, then you are liable for its loss. - Pre-order items are non-refundable as they have been sourced specifically for you. Should you want a refund/exchange, you must contact us within 14 days of receipt via DM or and we will send you the return/exchange instructions. Should you be entitled to a refund: Refunds are processed monthly at the end of every month - please allow up to 14 days from end of month for this to show in your account.
  • I haven't received my item... When will I receive it?
    All items are posted via RoyalMail. Once your order has been posted, we will send you a shipping confirmation email with tracking number provided. If you have not received your item within the expected delivery time, please contact a member of our team and we will check the status of your delivery. Please note: We reserve the right not to issue a refund if we have proof of delivery. For example; GPS tracking or customer signature.
  • Is it safe to order on your website?
    Yes, we take the security of your personal information very seriously. We are GDPR compliant and assure you that our website is 100% safe to use.
  • How can I contact you?
    You can contact us via: Email: Instagram: @the.finishing.piece
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